Master Your Contact Center Communication:

Intelligence, Omnichannel, and Massive Reach

Transform your operation with 100% cloud-based solutions. From deep voice analysis to mass messaging automation, we integrate every channel so your business connects better, with less effort and guaranteed results.

Our Core Solutions

Our suite of tools integrates into your current workflows, allowing you to stop worrying about technology and focus on what truly matters: your customer.

CenterWare WhatsApp:

Seamless Omnichannel

In a world saturated with emails, your customers prefer immediacy. With a 98% open rate, WhatsApp is the definitive tool to ensure your brand is always present. By integrating this software into your current operation, you get:

Goodbye to Smartphones: Manage multiple lines and official Meta landline numbers from a single multichannel inbox, without the need for physical mobile devices.
Intelligent Distribution (ACD): Messages are automatically assigned to available agents based on the rules and campaigns you define.
24/7 Support: Automate workflows to reduce unproductive time and ensure no customer is left without a response.
Live Management and Coaching: Monitor chats in real-time, rate conversations, and access complete agent histories to elevate service standards.

CenterWare
Speech Analytics:

Listen to What Matters

Do you know what your customers are saying in 100% of your calls? Stop guessing. Our Speech Analytics software automatically analyzes every conversation, allowing you to detect key phrases that directly impact service and your team’s results.

Total Automated Monitoring: Evaluate 100% of your calls without constant human intervention, achieving a more precise review than manual monitoring.
Productivity Insights: Analyze call flows by Talk Time, Silence, and Hold percentages to detect areas of opportunity.
Data-Driven Decision Making: Generate clear, downloadable reports with key indicators to optimize compliance and quality in minutes.
Zero Hidden Costs: Operate from the cloud with no installation fees, maintenance quotas, or update costs.

CenterWare SMS:

Direct and Massive Reach

When speed is the priority, SMS remains king. It is the most direct and uncomplicated communication for high-impact campaigns, with guaranteed reading in less than 3 minutes for most messages. Our specialized software provides:

Smart Campaigns: Create personalized templates with variables and define logical conditions for effective mass mailings.
High-Availability Connectivity: Direct connection with major carriers: Telcel, AT&T, Movistar, and Altán.
Database Validation: Validate landline or mobile numbers via Cofetel to ensure your messages reach the correct destination.
Security and Backup: All your information is protected and backed up, whether in the cloud or in your own data center.

Reminder

Send thousands of messages the easiest way—unlimited and with the best market rates!

Whether you need to launch mass SMS or voice campaigns, Reminder by Nuxiba Latam achieves superior outreach, creating a closer bond with your customers. Our system allows you to effectively deliver the messages you need by detecting human voices and answering machines, ensuring successful contact.

By leveraging advanced AI algorithms for call centers, Reminder helps you capture emotional nuances, intonation, and speech speed. The resulting advantage is voice messages that are more engaging, persuasive, and effective for your customer outreach.

Reminder SMS: Speed and Reach

Guaranteed Readership: More than 90% of SMS messages are read in less than 3 minutes.
Dynamic Personalization: Create templates with variables pulled from your databases or Excel/CSV files.
Security Control: Manage blacklists and whitelists to precisely control your contact strategy.
Cofetel Validation: Ensure your messages reach the correct destination by validating both landline and mobile numbers via Cofetel.

Reminder Voz: Automation with a Human Touch

Intelligent Detection: The system identifies if a person or a recording answers, ensuring your message is actually heard.
Neural Text to Speech (TTS): Fluid reading with multiple voices and languages for a natural, human-like experience.
Versatile Applications: Ideal for payment reminders, e-commerce updates, promotions, and internal communication.

Strategy and Control:

Campaign Management and Workforce Management

Advanced Campaign Management

Our platform doesn’t just send messages; it allows you to orchestrate a complete communication strategy.

Campaign Planning

Smart Scheduling: Define specific timeframes for one or multiple campaigns, optimizing contact windows and simplifying daily operations.
Dynamic Segmentation: Configure campaigns based on user profiles and privileges, ensuring each message reaches the appropriate segment.
Flexible Methodologies: Instantly adjust and modify your analysis and delivery methodologies to adapt to changing market demands.

Channel Management

True Omnichannel: Manage official WhatsApp, voice calls, and SMS from a single, centralized inbox.
Automatic Distribution (ACD): Communication flows are automatically distributed among agents according to predefined rules, groups, or campaigns.

Workforce Optimization

Drive your agents’ performance to its peak with proactive monitoring and planning tools.

Employee Scheduling

Load-Based Assignment: Automate work distribution so agents receive interactions only when they are available, effectively reducing idle time.
Profile Management: Manage different access levels and responsibilities to organize your team’s shifts and tasks efficiently.

Labor Forecasting and Distribution

Workload Strategy: Utilize call flow data to generate workload distribution strategies, preventing team burnout.
Trend Analysis: Identify training and staffing adjustment opportunities by analyzing Talk Time, Silence, and Hold percentages.

Performance Metrics

Real-Time Dashboards: Visualize Key Performance Indicators (KPIs) instantly to make the right decisions at the precise moment.
Speech Analytics: Automatically evaluate 100% of calls to obtain objective quality metrics regarding each agent’s performance.
Detailed Reports: Access complete histories per agent, including contact rates, monitoring, and conversion effectiveness.

Why Do Leading Companies Choose Nuxiba?

With 27 years of experience transforming Contact Centers, organizations choose us for offering a 100% web ecosystem that eliminates complex installations and maintenance costs. We centralize multichannel communication—WhatsApp, SMS, and Voice—in a robust infrastructure that guarantees total security and business continuity through certified Data Centers in Mexico and the USA.

Benefit

Agile Implementation

Scalability

Real Savings

Expert Support

Description

100% web platforms, configurable in minutes without complex installations.

Ready to grow with you, whether you operate independently or integrated.

Reduce physical infrastructure costs and optimize your agents’ time.

Constant guidance and updates included so you never stop.

Transform Your Operation Today

Turn your customers’ voices into your greatest competitive edge, just like today’s leading companies.